To give you complete peace of mind and confidence in our quality made products, we offer a 3 year guarantee on all our made to measure blinds and curtains. Simply put, if any mechanical component fails within 3 years of manufacture we will either repair or replace it.
All our products are made to the highest standard using only quality UK materials and parts throughout. We guaranteed them to be free from manufacturing or assembly faults provided they are correctly installed in a domestic environment.
If you have any questions at all or require some expert advice then please do not hesitate to get in touch with us, we are here to help.
The guarantee we offer is straightforward and easy to understand, this is what it covers:
|Year since date of purchase|
|Scope of warranty||1 year||2 years||3 years|
|Mechanical Components (operating mechanisms)||✓||✓||✓|
|Wands or Pulls||✓||✓||✓|
|Collection & re-delivery costs||✓||x||x|
|Labour (repair / assembly)||✓||x||x|
|Fabric (with like or similar fabric)||✓||x||x|
This guarantee is not transferable.
The extended guarantee is limited to the repair or replacement of defective or faulty components or parts only and will be on a like for like or similar parts basis. All guarantee claims must be accompanied by proof of purchase along with details regarding the nature of the problem. We will not accept receipt of goods without a returns allocation number which will be issued when you contact our customer services department.
This guarantee is invalid if the failure or damage was caused by:
Wood or Wooden products – Warpage due to exposure to high humidity, extreme heat, natural variations in colour, grain and texture.
Fabrics and dyes – normal fading.
Samples – We will not, under any circumstances refund or replace a product due to unsuitability where a free sample has not been obtained prior to order.
This guarantee is exclusive and in lieu of all other obligations, warranties or liabilities. English Blinds will not accept claims for any consequential liability whatsoever including reinstallation costs or making good where a product has been removed. Please note that because you are purchasing a custom made item, it will not be covered by the Distance Selling regulations in regard to a cooling off period or a returns policy. Your statutory rights are not affected by this guarantee.